Client funds and account security
Security of Client Funds
Understand how your funds are held, the protections that apply to your account and what to do when you need help.
Separate holding
How client funds are held
Novixa Capital Limited is registered in Saint Lucia under company registration number 2026-00597. Client funds are held separately from the funds used for Novixa's operating expenses.
Keeping these funds separate is distinct from insuring them or guaranteeing repayment. Trading losses remain possible, and the legal treatment of funds in an insolvency would depend on the applicable law and arrangements. Company registration is distinct from financial services authorisation.
Registered in Saint LuciaClient funds held separatelyOverview
Protection at a glance
Separate holding of client funds
Client funds are kept apart from Novixa's operating funds.
Retail negative balance protection
Negative balance protection applies to retail clients. Repayable credit is governed separately by the terms agreed before approval.
Two factor authentication
Two-factor authentication is mandatory for client accounts. Protect your authenticator and use official support if you lose access.
Verification and account ownership
Use your own account details and official payment instructions. Funding and withdrawal requests remain subject to verification and applicable payment-source requirements.
Scenarios
Questions about your funds
The handling and return of client funds would depend on applicable law, account records and the insolvency process. Holding client funds separately does not guarantee full or immediate recovery. Do not assume that an investor compensation scheme, deposit insurance or a government guarantee covers your account. Ask for the applicable disclosures before depositing.
Novixa provides negative balance protection for retail clients. This protection does not guarantee an execution price or prevent the loss of your deposited funds. Any repayable credit remains subject to the terms accepted before it was approved or added. Contact support if your account shows a negative balance or you need clarification about a credit obligation.
Use the official password-recovery option or contact Novixa support through an official channel. Recovery of two-factor authentication requires identity verification. Never send your password, authentication codes or authenticator setup key to an RM or anyone claiming to provide support.
Contact official support immediately and report the suspected access. If you can still sign in safely, change your password and follow support's instructions to secure your account. Review your trading and funding activity and report anything you do not recognise. Authentication controls reduce risk but cannot guarantee that misuse is impossible or that losses will be reimbursed.
Prices can gap, spreads can widen and available liquidity can fall. Stop-loss orders are subject to slippage, while dynamic leverage and margin requirements can affect the funds needed to maintain positions. Monitor your margin and the conditions displayed for your account. Hedging does not guarantee protection against stop-out or trading losses.
Service availability depends on your residence and the laws and restrictions that apply. Keep your residence details current and contact support if your circumstances change. Novixa will explain any account restrictions or next steps applicable to your account. Do not assume that trading access will continue unchanged or that every position can be closed immediately at a preferred price.
Funding
Deposits and withdrawals
USD 20
Standard minimum withdrawal, with no maximum set by Novixa
Weekdays
Withdrawals are processed on weekdays
Crypto
Withdrawals are currently supported through cryptocurrency
Your Client Portal shows the payment methods available to your account and region. Withdrawals are currently supported through cryptocurrency and are processed on weekdays. Novixa does not charge its own withdrawal fee; network or payment-channel charges may apply. Check the destination address, asset and network carefully before confirming a crypto transaction.
The standard minimum withdrawal is USD 20, with no maximum set by Novixa. You may also request withdrawal of your entire remaining available balance below the standard minimum. Withdrawal availability remains subject to funds required for open positions, verification and the applicable account terms.
What these measures do not cover
Fund separation, authentication and negative balance protection do not make leveraged trading risk-free. They do not guarantee profits, uninterrupted platform access, a particular execution price or recovery of all funds following insolvency. Repayable credit obligations remain governed by the agreed credit terms.
Ask us about your account protections
For a written explanation of the arrangements applicable to your account, submit a ticket through the Client Portal Help Desk or email us. Support is available 24/5. Report suspected unauthorised activity as soon as you become aware of it.
Related pages
Risk statement: CFDs and other leveraged products involve a high risk of losing money rapidly. You can lose all the funds you deposit. Retail negative balance protection and any separately agreed credit obligations are subject to the applicable account terms. Consider whether these products are appropriate for you before trading.